Return & Refund
Introduction
At Chatbots24, we aim to provide high-quality service that meets our customers' expectations. This policy outlines the terms and conditions for refund requests.
1. General provisions
- Each refund request is evaluated individually.
- This policy does not apply to services provided during the free trial period.
- The customer has the right to request a refund within 14 days from the date of the first payment.
2. Acceptable refund cases
- We accept refund requests in the following cases:
- The service failed to work essentially as advertised.
- Service outage for more than 48 consecutive hours
- There are significant technical defects that have not been resolved within 7 business days.
3.Unacceptable refund cases
- Refund requests are not accepted in the following cases:
- Changing the customer's mind after implementation
- Not using the service after activation
- Problems caused by misuse or misconfiguration
4.Refund procedures
- Submit a request via email to info@chatbots24.app
- Attach details of the problem and documentary evidence.
- Processing the application within 14 working days
- Refund via the same original payment method within 30 days.
5.Exception
- Refunds may be subject to a 10% processing fee.
- Refunds do not include discounts or promotions.
- Custom services are non-refundable after implementation begins.